this post is just to share with you a very unpleasant experience I had with Oakley.
In brief,
I had a small scratch on one of the lenses of my Polarized Black Iridium Oakley (my fault).
I wrote to Oakley Euorope 4 emails in two months (to ask how could I solve the problem) without any answer , even if I was reading the notification of their readings!
Finally, when I put also the american address in the cc field, I've got an answer ("contact our local support").
The supporto told me that I have to buy TWO lenses for 135 euros, even if just one was scratched.
135 euros are almost the 70% of the total cost of brand-new sunglasses!
For a scratch, I have to pay TWO LENSES for 70% of the cost of the sunglasses.
Commercial policy? "Strategic strategy"? I disagree with this. I'm just a very unhappy customer that will move somewhere else when buying sunglasses.
Maybe many of you already know such policy but I would like to share my experience to save the ones that doesn't. If I knew such policy, I wouldn't have bought such expensive Oakley sunglasses. I was prepared to pay a little bit more (ok, it's oakley) but I DON'T WANT TO PAY FOR SOMETHING I DON'T NEED (the second lens).
That's all.
Hope you will not have the same trouble.
Ciao!
